Hidden Pages

FAQs

Here are some frequently asked questions about our coaching packages.

These on-line coaching packages use the GoToMeeting desktop sharing software – an extremely simple but extraordinarily powerful way to connect on-line.

 

About desktop sharing

How do we connect?
In the days before your session we send you a link to the GoToMeeting software (which can be easily added it to your Outlook calendar). At the scheduled time simply click the link and the software application is auto-installed. It takes just a minute or two, so be patient. 

Do I need a headset?
If you have a headset, that’s great. If not, we will ring you when we see you come online. No other equipment is required and you don’t have to make any computer or network changes. 

What’s the quality like?
Sound quality is excellent. Desktop sharing sessions are consistently reliable – not like many VOIP telephone services where calls drop out regularly.                 

Click here for more FAQs about the GoToMeeting software

 

About the course content

How does the coaching session work?
We start by showing you concepts and solutions on our computer and then switch to your computer to apply them. The sessions are structured but highly interactive and include time for your questions. 

Will you address my specific questions?
Definitely. We’ll work with you to tailor email setup and workflow solutions that suit the way your preferences and the way you work. 

What about assistance after the session?

Your coaching package includes free email tips, resources and phone support after your session – we’re available to answer your questions on an on-going basis. 

How do I pay?

We request payment in advance for our one-on-one coaching packages. After you book your timeslot we send you an invoice that you can pay using EFT, VISA, Mastercard or PayPal. 

What if I have to cancel a session?
We understand that things can change for you at short notice. Just let us know as soon as you can and we’ll negotiate another suitable date and time.

 

If you have any other questions, just contact us