Hidden Pages

Email Mastery

This page contains all the follow up resources to support your participation in the Email Mastery workshop.

Handout 

Click on image below to download a completed version of the presentation handout

Slideshow

click on arrows below to move through the slideshow

Workbook & Resource Guide

A PDF version of the 136 page workbook you received at the workshop. It contains with all the background information, guidelines, screen shots and 'how-to' steps (for various versions of Outlook). Note that it is nearly 15mB is size so it will take some time to download!


 

Cheat Sheet #1: 10 Point Checklist (with links)

Click here on image at right to get your copy of the 10 Point Checklist

Use this checklist to ensure you implement each of the 10 key strategies and actions that will empower you to better manage email and maximize your eProductivity. The checklist includes 14 links to 'how to' tips, one page cheat sheets and greater depth of details. Everything you need to know about managing email more effectively is summarised on this one page checklist.

 

Cheat Sheet #2: The 4D Methodology

Click here or on on image at right to download a copy of the handy tip sheet which shows the 4Ds that allow you to handle each email only once.

 

Cheat Sheet #3: Understanding Communication Styles

Click here or on image at left to download a copy of the ready reference sheet explaining how to adapt the wording of your email to build greater rapport and response from each of the different communication and personality styles of your recipients.

 

Cheat Sheet #4: When and When NOT to Email Chart

Click here or on image at right to download a copy of this chart of when to use email and when to use some other tool of communication

 

Cheat Sheet #5: Media Richness Model

Click here or on image at left to download a copy of this model showing some of the various tools of communciation and the matrix of the richness of their message, how long they take to communicate your message and their potential for misunderstanding.

 

Cheat Sheet #6: Effective Subject Lines

Click here or on image at right to download a copy of this useful guide to writing effective email subject lines

 

Cheat Sheet #7: Inverted Pyramid Structure

Click here or on image at left to download a copy of this useful guide to using the Inverted Pyramid Structure to write emails that get attention, engage interest and make it easy for your recipient to take the action you have requested.

 

Cheat Sheet #8: Identifying Tone of an Email 

Click here or on image at right to download a copy of sheet showing how to identify the 4 different tones of an email 

7 Ways to Write More Effective Email

Click on the image below to access the tip sheets

mp3 audio of 7 Ways to Write More Effective Email interview

Click on image at left to listen to the fascinating interview of Australia's leading Email Productivity Expert Steuart Snooks by internet guru Gihan Perera discussing the 7 Ways to Write More Effective Email


Articles:

7 Reasons You Should NOT Check Email First Thing in the Morning

 


A controversial article on the counter-culture idea of NOT checking email first thing in the morning. 

Click on the image at left to access this article.

7 Reasons to Keep the Inbox Empty

Latest article by Steuart Snooks (CEO of Solutions for Success) on why it's so important to aim at keeping the inbox empty and under control. Click the image at right to access this article.


7 Reasons to NOT Use Email for Urgent Messages

E-mail was designed as an ‘asynchronous’ mode of conversation – it was never meant for instant or urgent messages. This article explores 7 reasons why you should NOT use e-mail for urgent messages. Click on image at left to access this article