Hidden Pages

Checking email - Popular versus Best Practice

This photo shows me explaining the difference between 'popular' versus 'best' practice for how often to check your email.

The left graphic shows the 'once an hour' model but of course, most people actually check their email more often than this! The graphic on the right shows the best practice model of checking email at 4 scheduled times per day.

What isn't showing is a graphic which shows that senior management should only check it twice a day (dropping the first and third times as shown on the best practice model).

Which model is closest to your current practice?


How to Forward Messages from Outlook Drafts Folder (when the Forward button is greyed out)

If you have set up the 4 drafts emails with pre-written subject lines (as we discussed during my recent presentations), you’ve probably found that the forward button is greyed out when you try to use it. 

This document explains two possible solutions to this issue (#1 is best).

How to Forward Messages from Outlook Drafts Folder (when the Forward button is greyed out)


How to Filter CC Messages in the Inbox (in Outlook)

If you receive a lot of cc messages in your inbox, you might like to set up the 'cc rule' which diverts these messages into a separate folder that you can read at a time that suits you. It nicely separates these 'cc' messages from those sent with you in the 'to' line as, if used properly, 'cc' doesn't require any action or response from you.

However . . .  many people sending you email do NOT use 'cc' correctly and you'll often find that 'cc' messages do in fact require an action or response from you.

So, here's how you distinguish these 'cc' emails from messages which are addressed specifically to you. This 'how to' guide shows two ways you can identify these cc messages in the inbox.

Click on image or link below to access this guide.

 How to Filter CC Messages in the Inbox


3 life changing strategies for mastering your email

These days, email is probably the biggest time waster and source of frustration in your working life.

You probably get overwhelmed by emails, requests, pressing deadlines and constant interruptions on a daily basis. And this too often leaves you feeling frustrated, stressed and dispirited at the end of the day.

Keeping up with all your email is a relevant part of your job but it just seems to take an incredibly disproportionate amount of your time to manage it.

That’s why it’s critical to learn the 3 key strategies for getting control of your email;

     * WHEN you should look at it (and when you shouldn't)

     * WHAT to do with each message

     * WHERE to file and store them


Listen to Steuart's radio interviews on these strategies

 The WWW of Mastering Email overview - 2:41 mins

WHEN to Handle Email - 2:17 mins

WHAT to do with Email (Part 1) - 2:23 mins

WHAT to do with Email (Part 2) - 1:43 mins

WHERE to file Emails - 3:34 mins


Read Steuart's articles on these strategies;

Strategy #1 - The WHEN of Mastering Email 

Strategy #2 - The WHAT of Mastering Email 

Strategy #3 - The WHERE of Mastering Email 


Here's the #3 strategy for mastering your email

The #3 strategy for mastering your email is to control WHERE you move an email after processing it in your inbox. It's critical to your effectiveness that you are able to quickly file and then quickly retrieve emails. Find out how you can do this by listening to my interview or reading my article.


Listen in to my interview on this strategy


Read this short article on this strategy





WHERE to file Emails - 3:34 mins

Strategy #3 - The WHERE of Mastering Email 

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