Hidden Pages

Articles, Reports & White Papers

This page contains a collection of useful resources to help you in “Taming the Email Tiger” in your life! In addition to the articles and reports posted below, we regularly post links to articles and other items of interest on the topic of managing email at our Facebook and Linked In pages.



The Importance of Face-to-Face Email TrainingResearch has shown that Email productivity training is most successful when performed “Face-to-Face”. Read this article for details.

How to Get Your Inbox Empty 'Cheat Sheet'

 This one page 'cheat sheet' shows you the 3 steps to achieve an empty inbox and includes a link to the powerful and proven 4D method that allows you to keep it that way into the future.


Email Mastery Cultural Change Progam Overview - This document provides an overview of 3 approaches to implementing an email cultural change program for your team or department (or even the whole organisation);

  1. Email Mastery
  2. Smart Email Practices
  3. Awareness Drive

How to filter cc messages in the inbox - If you receive a lot of cc messages in your inbox, it can help to be able to distinguish these from messages which are addressed specifically to you. In most cases, the ‘cc’ message will be a lower priority for you and don’t require an action or reply. So, here’s two ways you can identify the cc messages in the inbox.

How to send messages from Outlook Drafts when Forward button is greyed out - You may find that the Reply, Reply All and Forward buttons are 'greyed out' when you try to forward a message from the Drafts folder in Outlook. This 3 page document explains a couple of solutions to this issue (#1 is best).

An Industrial Age Solution to Email Overload - A century ago, the Pullman Company came up with an ingenious solution to help brass workers do their jobs without distraction. Cal Newport writes on what we learn from this in the modern age of email overload.

A Modest Proposal - Eliminate Email - Cal Newport writes about ‘the high cost of cheap messages’ and the potential to replace chaos with a structured workflow.

To Reduce Email, Start at the Top - A Harvard Business Review article on how the management team of a London based firm reduced email volumes by 54% without any training or feedback!

3 Steps for Processing a Backlog of Emails - a one page guide on how to quickly clear your inbox and work your way through a backlog of emails, especially after returning from a holiday.

Research paper by IBM on 'Am I Wasting My Time Organising Email?' - This is the first large scale research into how people refind their email. It shows that even though it is actually slower to use folders than to use search and conversation threads, we persist in using lots of folders, usually as a way to cope with overload.

Using Outlook 'Advanced Find' - we rely more and more upon the search functionality in modern email software and this article explains how to use the Advanced Find function in Outlook.

Research paper on the Impact of Working without Email -  A small but significant study on the impact of workplace productivity, focus and stress when working without email as compared with working with email all the time. 

Push to put lid on ever-expanding inbox - Article from April 2014 edition of Mt, the magazine of the Australian Institute of Management. Features extensive quotes from 'No Email Day's British founder Paul Lancaster and Australia's leading Email Strategist Steuart Snooks. 

7 Reasons to Keep the Inbox Empty 

Latest article by Steuart Snooks (CEO of Solutions for Success) on why it's so important to aim at keeping the inbox empty and under control.



7 Reasons You Should NOT Check Email First Thing in the Morning 

 A controversial article by Steuart Snooks (CEO of Solutions for Success) on the counter-culture idea of NOT checking email first thing in the morning.

7 Reasons to NOT Use E-mail for Urgent Messages 

E-mail was designed as an ‘asynchronous’ mode of conversation – it was never meant for instant or urgent messages. Understanding this can be very, very liberating for you, both as a sender and as a receiver. This article explores 7 reasons why you should NOT use e-mail for urgent messages.

7 Reasons Email on Your Smartphone Might Not Be So Smart After All

 E-mail was designed as an ‘asynchronous’ mode of conversation – it was never meant for instant or urgent messages. Understanding this can be very, very liberating for you, both as a sender and as a receiver. This article explores 7 reasons why you should NOT use e-mail for urgent messages.


7 Reasons to Use Delay Delivery for Your Outgoing Emails

In business life, timing is important. And these days so many of the people you send email to will probably receive it on their mobile device. As result, it's becoming more & more important to control the time that your message arrives. This one-page article outlines 7 reasons for using Delay Delivery that allow you to schedule your outgoing email for when it’s most likely to have maximum impact & allow you to get a quality reply. 


The Worst Email Habit Ever A short article by Aaron and Thanh at Asian Efficiency on the idea of NOT checking email first thing in the morning.

Email Overload Solutions website - an excellent resource with regular posting of proven email management strategies.

Shocking Statistics on E-mail as a Productivity Stealer - Article by NZ's Time Management Queen Robyn Pearce, including quotes from her interview with Australia's leading Email Strategist Steuart Snooks. Also includes link to a summary of the interview we did together on the issue of the impact of e-mail and information overload. Listen to the interview here.

Email & Information Overload interview Transcript of the interview of Steuart Snooks by Robyn Pearce on the ever-present issue of E-mail & Information Overload along with a few suggested remedies. Listen to the interview here.

7 Days in E-mail Hell - One man’s attempt to read and reply to all his 3400 emails in one week. Can he tame the email tiger? 

How to Email Like Pro - Rick Broida of PCWorld explains how, with the right tools, services, and knowledge you can tame the unruly email beast - how to add a snooze button to your inbox, configure Gmail to make it smarter, use disposable email addresses, master use of various email signatures, how to send giant without choking the mail server. 

Time Versus Money: What We Really Want - A look at some fascinating research on people’s preference for more time versus more sleep and a longer commute versus more income. 

Research Papers on Information Overload and Interruptions/Distractions - A wide range of research papers hosted at the Information Overload Research Group website 

Interruptions.net - A compilation of over 200 articles related to Interruptions and Distractions! 

Ethical Approaches to Email Overload - An article by Miriam Schulman, based on a keynote talk delivered as "Ethics at Work: Technology Reshaping the Workplace," at the 8th annual Ethics and Technology Conference, held at Saint Louis University. 

I Think I’m Addicted to Checking Emails – What Can I do? - A short article in Melbourne’s The Age by Steuart Snooks


A Study on Re-finding Email - IBM

Cost of Not Paying Attention - Basex 

White Paper on Infomania: Why we can't afford to ignore it any longer - Intel

Research Report on IT – Sydney Chamber of Commerce 

Taming the Email Tiger White Paper – Orla 

Understanding Email: Predicting Action on a Message - Carnegie Mellon University 

Managing Incoming Email – Mark Hurst 

White Paper on 6 Email Best Practices – Permessa 

Information Overload - Basex 

Recovering from Info Overload – McKinsey Report

The Toxic Terabyte – IBM 

Research Report on Impact of E-mail on Worker IQ – Hewlett Packard 

White Paper on Information Overload – Xerox

 Am I Wasting my Time Organising Email - IBM 

Manifesto to Eliminate E-mail in 24 hours – Timothy Ferriss 

Intel’s War on Information Overload Case Study - Intel 

Impact of Working Without Email - University of California

Addressing E-mail in Information Overload Whitepaper – Radcati Group

The Evolution of Email in Conversation - various

Understanding Email Use: Predicting Action on a Message - Carnege Mellon University

You've got email: Does it really matter to process emaisl now or later? - Minnesota & Oaklahoma State Universities